Emergency medical evacuation and repatriation

Emergency Medical Assistance—Emergency medical evacuation and repatriation services

Safety & Rescue (Asia) Limited

When the customer is 160km away from his usual residence and admitted to the hospital due to an accident or sudden illness and the medical equipment in the hospital is insufficient or the customer needs further treatment due to the medical condition, SRA can arrange suitable transportation tools and personnel to take the customer transfer to an appropriate medical facility or transfer back to his usual residence.

Commercial stretcher transportation

According to the actual needs of patient for treatment, first-class/business-class medical escort and commercial stretcher transportation services are provided worldwide. Considering the patient's diagnosis and treatment needs, SRA will arrange the most suitable flight and purchase relevant medical insurance from the airline to ensure the safety of the patient during the transportation and receive treatment in time. In addition, during the transfer process, SRA will also assist in providing any medically necessary items, such as stretchers, leg rest supports, wheelchairs and oxygen, accompanied by professional medical team. After landing, SRA could provide ground ambulance and other necessary medical assistance services if needed.

Safety & Rescue (Asia) Limited

Commercial stretcher

SRA alarm center's extensive global commercial stretcher transportation service network can ensure that we provide the most cost-competitive commercial stretcher transfer in the world. The biggest advantage of commercial stretcher transfer is that it can provide patient with uninterrupted long-distance flights and accommodate multiple patient's family to accompany. Commercial stretcher transportation is to dismantle several seats of commercial flight and install hospital beds and stretchers in the cabin to meet the medical transfer needs of customers. Airline-approved medical equipment can be carried on the plane to ensure necessary treatment for patient during the flight. In order to provide customers with a more comfortable and private treatment space, the stretcher bed in the cabin is equipped with dedicated seats for medical attendants to facilitate doctor-patient communication and vital signs monitoring to ensure the patient's condition and personal safety during the transfer.

Air Ambulance

SRA cooperates with designated professional medical transportation airlines, dispatching experienced critically ill emergency doctors and nurses to accompany the whole process, equipped with advanced air ambulance medical equipment, to provide patient with "bed-to-bed" all-round and seamless air ambulance transportation service. As a professional medical assistance company, we will wholeheartedly provide patient with timely, thoughtful and caring medical transportation services no matter when, where and in any complicated situation. We will try our best to ensure the safety of patient with professional quality and excellent overall planning ability.

※  Service regulations

Object:Any business travelers and self-guided travelers


Process:After purchasing our emergency medical assistance services, customers can call SRA 24-Hour Hotline whenever they need. We will activate the service network in various places as soon as possible to provide customers with corresponding services until the customer’s difficulties are eliminated (Note : The specific service time depends on the distance and the content of the service project).


1. Coordination matters for medical evacuation and repatriation after treatment

In order to facilitate providing medical evacuation and other services after seeking medical treatment, customers should abide by the following agreements.

1.1  The customer or its designated agent shall provide the following information: name, address and contact number of the hospital or medical facility where the customer is receiving treatment; name, address and contact number of the treating doctor.

1.2  SRA’s medical assistance team or designated representatives have the right to visit customer’s treatment situations. SRA may stop providing medical assistance services when the customer refuses to visit without a valid reason.

1.3  SRA can decide whether it is appropriate for transportation and also the date and method of transportation, etc.

1.4  If the customer needs repatriation service, the unused flight/ferry ticket must be delivered to SRA or the cash generated from the refund will be used to compensate part of the return cost.

2. Proof file

Customer should assist SRA in obtaining relevant supporting documents and receipts for emergency medical assistance expenses in order to deal with related accounts and settlement of guarantee payments.

3. Legal liability

The hospitals, doctors, clinics and other similar professional institutions and personnel arranged by SRA as customers are independent service units and they bear legal responsibility for their actions. They are not employees, agents or service personnel of SRA and the unit is the undertaker/organization of services provided by SRA. SRA has the responsibility to first assume legal responsibility and obtain subrogation rights. Due to the actions of our employees, SRA shall bear legal responsibility.

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